Early 1990s: three years with a design and marketing agency that counted American Express amongst its clients.

UX, security: reporter of CVE-2009-0014, which was somewhat downplayed by Apple. Whilst the eventual public disclosure was technically accurate, a plainer English explanation might have included: “Users of Mac OS X Server can read the contents of each other's Downloads folders.”. Still, I can't fault Apple for its then approach to responsible disclosure.

End user support, writing: 405th member of AppleSeed. Around 2009, membership was not only secretive, it was also highly exclusive. Apple chose to invite me based upon the quality of my writing.

UX: private feedback, to Apple, on prerelease versions of a major upgrade to Feedback Assistant. The final release, not public, benefited projects but remained confidential to seed environments.

UX, security: issue 190357413, reported in 2012 through Feedback Assistant. A volume that is shared with No Access for everyone is, in fact, entirely accessible to all guests — without passwords. No CVE identifier, despite repeated attempts to convey, to Apple, the scope and impact. No patch. Users should either upgrade to a supported version of the operating system, or be aware of the user experience (UX) flaw through which people can be unwittingly drawn into this vulnerability.

UX, websites (design, content, organisation): webmaster, and more, for the Centre for Research in Innovation Management (CENTRIM), which was, for a decade, colocated with the globally-renowned‡ Science Policy Research Unit (SPRU). Other intranet, extranet and public sites before and during this decade included one for the 2010 Freeman Centre‡‡ conference in honour of Nick Von Tunzelmann‡‡‡. Webmaster and related roles largely ended when the Freeman Centre — purpose-built for the two organisations — was repurposed as part of a broader building programme.

From one of the brochures on which I worked, a couple of years before we moved in:

The twenty-something years that I spent with CENTRIM were a joy.

^‡ Top three, worldwide: 2018 Global Go To Think Tank Index Report (James G McGann, Think Tanks and Civil Societies Program (TTCSP), Lauder Institute, the University of Pennsylvania, p151). PDF

^‡‡ Named after Chris Freeman, founder of SPRU.

^‡‡‡ Towards a Deepening of Knowledge in the Economics of Innovation: The Intellectual Legacy of Nick Von Tunzelmann (LE BAS Christian, Journal of Innovation Economics & Management, 2019/3 (n° 30), p. 235-238. DOI : 10.3917/jie.pr1.0052.)